Service Wisdom AI+

Preserve, Enhance, and Serve with AI Insight

Preserve, Enhance, and Serve with AI Insight

Imagine a customer service system that learns from every case, remembers every solution, and instantly provides valuable insights to your team. Our Service Wisdom AI+ helps you turn archived case and opportunity data into a powerful, accessible knowledge base—delivering faster, smarter service that exceeds customer expectations.

Our innovative script runs directly on your local machine, creating dynamic knowledge articles from your historical data. This enables your team to provide rapid responses and avoids wasting time revisiting familiar scenarios. Our custom Knowledge Search Component intuitively surfaces these articles—on-demand and in real-time—for cases and opportunities, streamlining the search process and improving productivity.

Why This Solution Stands Out

  • Leverage Data as a Strategic Asset: We believe every case holds value. Our solution ensures that each interaction contributes to an ever-evolving knowledge base, preserving institutional knowledge and turning data into an asset that empowers your team.
  • Adaptable and Flexible: Tailored to work with the AI model and environment of your choice, our scripts offer unmatched flexibility, adapting seamlessly to your business needs.
  • On-Demand Knowledge Creation: Generate new knowledge articles instantly, expanding your knowledge base as your organization grows and adapts.

Bridging AI and Human Expertise

In today’s competitive landscape, AI alone is not enough. True value comes from combining AI’s speed and efficiency with the insights and expertise of your team. Our solution captures both, building a knowledge ecosystem that reflects your company’s unique experience and approach to customer care.

Let us help you build a future-proof knowledge system that drives exceptional customer experiences. Service Wisdom AI+ is here to empower your team with actionable insights and smarter service delivery.

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    Engineering Square

    ENGINEERING SQUARE is a Salesforce Consulting and Implementation company with operations in both USA and INDIA. We are a team of talented and Certified Salesforce Professionals having multi-functional, multi- industry experience.

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