Delivering Compassionate Care for Life-Saving Drug Trials

Challenge

A patient-focused pharmaceutical company developing life-saving therapies for patients with rare diseases had patient information scattered across disparate systems. This fragmentation made it impossible to achieve the ideal unified system they had envisioned, hindering their ability to deliver optimal patient experiences during critical drug trial programs.

Solution

Engineering Square implemented Salesforce Health Cloud to centralize all patient operations. The platform was designed to identify eligible patients for rare disease treatments, verify patient eligibility requirements, process patient intake at appropriate providers, coordinate medical appointments and travel arrangements, automate patient communications, suggest family activities, and serve as the authoritative patient information repository — providing a 360-degree view of each patient.

Results

• Patient information securely centralized and accessible to the entire healthcare ecosystem
• Enabled compassionate, coordinated care during life-saving drug trials
• Automated patient communications and appointment coordination including travel arrangements
• Achieved a 360-degree patient view integrating claims, engagement, and collaboration data

Technologies