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Salesforce Service Cloud is customer service software that helps to make customer support quick and efficient. And it does so in multiple ways.
increase in customer retention
increase in sales revenue
faster case resolution
Source: Salesforce.com Customer Relationship Survey
Salesforce Sales Cloud
The aim of Salesforce Sales Cloud is to automate the sales process, assisting both sales managers and reps. Relevant Sales Cloud features help to create a well-structured sales process, show how it’s followed, provide extensive customer details and maintain efficient customer communication via multiple channels. And if properly administered, configured or customized, Sales Cloud can bring your sales more value.
increase in sales productivity
increase in agent productivity
increase in the opportunity win rate
Source: Salesforce Customer Success Metrics Survey
ENGINEERING SQUARE is a Salesforce Consulting and Implementation company with operations in both USA and INDIA. We are a team of talented and Certified Salesforce Professionals having multi-functional, multi- industry experience.